Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect
concept australia Updated Sep 10, 2026 1 min read using-va-api-ggl-dialogflow.md
With Bot Interconnect, you can use ServiceNow® Virtual Agent as the primary bot with a Google Dialogflow secondary bot. All of the skills and topics available to Google Dialogflow are made available to and executable from channels that are configured for ServiceNow® Virtual Agent.
Prerequisites
This bot configuration requires the following:
- A Brazil ServiceNow instance
- Virtual Agent Bot Interconnect Store application
- A Google Dialogflow account
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--- title: Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect description: With Bot Interconnect, you can use ServiceNow Virtual Agent as the primary bot with a Google Dialogflow secondary bot. All of the skills and topics available to Google Dialogflow are made available to and executable from channels that are configured for ServiceNow Virtual Agent. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/using-va-api-ggl-dialogflow.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Virtual Agent Bot Interconnect, Conversational Interfaces] --- # Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect With Bot Interconnect, you can use ServiceNow® Virtual Agent as the primary bot with a Google Dialogflow secondary bot. All of the skills and topics available to Google Dialogflow are made available to and executable from channels that are configured for ServiceNow® Virtual Agent. ## Prerequisites This bot configuration requires the following: - A Brazil ServiceNow instance - Virtual Agent Bot Interconnect Store application - A Google Dialogflow account
| title | Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect |
| description | With Bot Interconnect, you can use ServiceNow Virtual Agent as the primary bot with a Google Dialogflow secondary bot. All of the skills and topics available to Google Dialogflow are made available to and executable from channels that are configured for ServiceNow Virtual Agent. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/using-va-api-ggl-dialogflow.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Virtual Agent Bot InterconnectConversational Interfaces |