Using Microsoft Power Virtual Agents as a secondary bot with Virtual Agent Bot Interconnect

concept australia Updated Sep 10, 2026 1 min read using-va-api-ms-powerva.md
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With Bot Interconnect, you can use ServiceNow® Virtual Agent as the primary bot with a Microsoft Power Virtual Agents secondary bot. All of the skills and topics available to Power Virtual Agents are made available to and executable from channels that are configured for ServiceNow® Bot Interconnect.

Prerequisites

This bot configuration requires the following:

  • A Brazil ServiceNow instance
  • Virtual Agent Bot Interconnect Store application
  • A Microsoft Power Virtual Agents account for testing
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