Virtual Agent API

---
title: Virtual Agent API
description: The ServiceNow Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent-api-landing-page.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversational Interfaces]
---

# Virtual Agent API

The ServiceNow® Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

## Get started with ServiceNow Virtual Agent API

<table id="table_sy2_rf4_qhc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Virtual Agent API and its features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/explore-virtual-agent-api.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install and configure Virtual Agent API.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-virtual-agent-api.md)

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[Use\[Omitted image "bus-virtual-agent.svg"\] Alt text:Use Virtual Agent API.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/use-virtual-agent-api.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get additional information about Virtual Agent API.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent-api-reference.md)

</td></tr></tbody>
</table>