\(Legacy\) Virtual Agent for NLU

---
title: \(Legacy\) Virtual Agent for NLU
description: Use ServiceNow Virtual Agent with Natural Language Understanding \(NLU\) topic discovery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent-landing-page-nlu.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Conversational Interfaces]
---

# \(Legacy\) Virtual Agent for NLU

Use ServiceNow® Virtual Agent with Natural Language Understanding \(NLU\) topic discovery.

Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. For migration guidance, see [KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159779).

## Get started with Virtual Agent for NLU

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Learn how employees, customers, and agents use Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/exploring-virtual-agent-nlu.md)

</td><td>

[Activate\[Omitted image "bus-manage.svg"\] Alt text:Activate Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-quick-start.md)

</td><td>

[Plan and configure\[Omitted image "bus-sdlc.svg"\] Alt text: Plan and configure your Virtual Agent implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/configure-virtual-agent-nlu.md)

</td></tr><tr><td>

[Build and deploy\[Omitted image "bus-rocketship.svg"\] Alt text: Design and build automated conversations and reusable topic components.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/using-virtual-agent-nlu.md)

</td><td>

[Integrate and maintain\[Omitted image "bus-integration-and-apis.svg"\] Alt text: Extend Virtual Agent capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/integrate-virtual-agent-nlu.md)

</td><td>

[Analyzing Virtual Agent performance\[Omitted image "bus-performance-forecasting-2.svg"\] Alt text:Analyze and improve Virtual Agent interactions using insights into conversational data.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/analyzing-virtual-agent-performance.md)

</td></tr><tr><td>

 

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get Virtual Agent Designer interface descriptions and Virtual Agent technical details.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/va-parent-reference-nlu.md)

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

-   [Virtual Agent and Natural Language Understanding \(NLU\) community forum](https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915)
-   [Conversational Interfaces Academy](https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-live-builds-and-q-amp-a-join/ta-p/2345155)

**Note:** We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information.