Activate ServiceNow Otto for Virtual Agent for Google Chat

task australia Updated Sep 10, 2026 1 min read activate-na-va-google-chat.md

Add ServiceNow Otto for Virtual Agent to your Google Chat bot.

Before you begin

Role required: admin or virtual_agent_admin

Create a self-configured bot for Google Chat. For more information, see Installing Conversational Integration with Google chat. Verify that you have updated the version of your Google Chat app in the Version field.

Note: Notifications are not supported for premium chat at this time.

Procedure

Navigate to All > Conversational Interfaces > Assistant Designer.
Under Servicenow Otto for Virtual Agent (default), select the Edit button.
Under the Settings tab, select Display experiences, then select Channels.
Choose the self-configured bot for the Teams channel experience you want to activate by selecting the Select row check box next to its name.
Select Save and continue.
Navigate to All > Conversational Interfaces > Channels and Integrations.
Under Integrations, in the Google Chat tile, select Manage.
In the Self-configured tile, next to your bot's name, select the Manage bot icon ([Omitted image "three-dots-icon.png"]), and then select Manage bot from the drop-down menu.
Select Edit configuration, and then select the check box next to Google chat.
Select Save.

The bot is now active for Google Chat, and the bot's Configuration tab opens.
Select Download to save the manifest zip file.

Parent Topic:Install Conversational Integration with Google Chat

Keywords NowAssistOttoMicrosoftTeamsVirtualAgentIntegrationMSMSTeams

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---
title: Activate ServiceNow Otto for Virtual Agent for Google Chat
description: Add ServiceNow Otto for Virtual Agent to your Google Chat bot.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/activate-na-va-google-chat.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now, Assist, Otto, Microsoft, Teams, Virtual, Agent, Integration, MS, MSTeams]
breadcrumb: [Install Conversational Integration with Google Chat, Google Chat, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Activate ServiceNow Otto for Virtual Agent for Google Chat

Add ServiceNow Otto for Virtual Agent to your Google Chat bot.

## Before you begin

Role required: admin or virtual\_agent\_admin

Create a self-configured bot for Google Chat. For more information, see [Installing Conversational Integration with Google chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/installing-ci-google-chat.md). Verify that you have updated the version of your Google Chat app in the **Version** field.

**Note:** Notifications are not supported for premium chat at this time.

## Procedure

1. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Assistant Designer**.

2. Under **Servicenow Otto for Virtual Agent \(default\)**, select the **Edit** button.

3. Under the **Settings** tab, select **Display experiences**, then select **Channels**.

4. Choose the self-configured bot for the Teams channel experience you want to activate by selecting the **Select row** check box next to its name.

5. Select **Save and continue**.

6. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Channels and Integrations**.

7. Under Integrations, in the Google Chat tile, select **Manage**.

8. In the Self-configured tile, next to your bot's name, select the **Manage bot** icon \(\[Omitted image "three-dots-icon.png"\]\), and then select **Manage bot** from the drop-down menu.

9. Select **Edit configuration**, and then select the check box next to **Google chat**.

10. Select **Save**.

The bot is now active for Google Chat, and the bot's Configuration tab opens.

11. Select **Download** to save the manifest zip file.

**Parent Topic:**[Install Conversational Integration with Google Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/install-ci-google-chat.md)