Activate ServiceNow Otto for Virtual Agent for Microsoft Teams

task australia Updated Sep 10, 2026 1 min read activate-na-va-msteams.md

Add ServiceNow Otto for Virtual Agent to your Microsoft Teams and Microsoft Copilot bot.

Before you begin

Role required: admin or virtual_agent_admin

Create a self-configured bot for Microsoft Copilot. For more information, see Setting up the Self-configured bot for using Microsoft Copilot.

Note: Ensure you've updated the version of your Microsoft Teams app in the Version field.

Procedure

Navigate to All > Conversational Interfaces > Assistant Designer.
Select the Assistants tab.
On the SeviceNow Otto for Virtual Agent (default) tile, select Edit.
Select Review display experiences.
Select the Channels tab.
Choose the self-configured bot for the Teams channel experience you want to activate by selecting the Select row check box next to its name.
Select Save and continue.
Navigate to All > Conversational Interfaces > Channels and Integrations.
Under Integrations, in the Microsoft Teams tile, select Manage.
In the Self-configured tile, next to your bot's name, select the Manage bot icon ([Omitted image "three-dots-icon.png"]), and then select Manage bot from the drop-down menu.
Select Edit configuration, and then select the check box next to Copilot.

Note: The Copilot option will be a Message extension option instead if you haven't selected the matching bot in Step 4.
Select Save.

The bot is now active for Copilot, and the bot's Configuration tab opens.
Select Download to save the manifest zip file.

What to do next

Upload the manifest to Microsoft Teams to make your bot experience available in the Microsoft global apps store, which will also activate the Custom Engine Agent (CEA) in Microsoft Copilot. For more information, see Upload the manifest package file to publish your bot.

Parent Topic:Install Conversational Integration with Microsoft Teams

Keywords OttoMicrosoftTeamsVirtualAgentIntegrationMSMSTeams

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---
title: Activate ServiceNow Otto for Virtual Agent for Microsoft Teams
description: Add ServiceNow Otto for Virtual Agent to your Microsoft Teams and Microsoft Copilot bot.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/activate-na-va-msteams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Otto, Microsoft, Teams, Virtual, Agent, Integration, MS, MSTeams]
breadcrumb: [Install, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Activate ServiceNow Otto for Virtual Agent for Microsoft Teams

Add ServiceNow Otto for Virtual Agent to your Microsoft Teams and Microsoft Copilot bot.

## Before you begin

Role required: admin or virtual\_agent\_admin

Create a self-configured bot for Microsoft Copilot. For more information, see [Setting up the Self-configured bot for using Microsoft Copilot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/setup-self-bot-copilot.md).

**Note:** Ensure you've updated the version of your Microsoft Teams app in the **Version** field.

## Procedure

1. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Assistant Designer**.

2. Select the **Assistants** tab.

3. On the **SeviceNow Otto for Virtual Agent \(default\)** tile, select **Edit**.

4. Select **Review display experiences**.

5. Select the **Channels** tab.

6. Choose the self-configured bot for the Teams channel experience you want to activate by selecting the **Select row** check box next to its name.

7. Select **Save and continue**.

8. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Channels and Integrations**.

9. Under Integrations, in the Microsoft Teams tile, select **Manage**.

10. In the Self-configured tile, next to your bot's name, select the **Manage bot** icon \(\[Omitted image "three-dots-icon.png"\]\), and then select **Manage bot** from the drop-down menu.

11. Select **Edit configuration**, and then select the check box next to **Copilot**.

**Note:** The **Copilot** option will be a **Message extension** option instead if you haven't selected the matching bot in Step 4.

12. Select **Save**.

The bot is now active for Copilot, and the bot's Configuration tab opens.

13. Select **Download** to save the manifest zip file.

## What to do next

Upload the manifest to Microsoft Teams to make your bot experience available in the Microsoft global apps store, which will also activate the Custom Engine Agent \(CEA\) in Microsoft Copilot. For more information, see [Upload the manifest package file to publish your bot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/upload-package-file-msteams.md).

**Parent Topic:**[Install Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-install.md)