Assists page in Assistant analytics

---
title: Assists page in Assistant analytics
description: View usage of assists across assistants and optimize their consumption for improved outcomes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/assists-page-in-assistant-analytics.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Analyze and optimize, Virtual Agent, Conversational Interfaces]
---

# Assists page in Assistant analytics

View usage of assists across assistants and optimize their consumption for improved outcomes.

The Assists dashboard page aggregates metrics related to conversational assists, including total assists consumed, usage breakdown by assistant, usage trends, and features which used the most number of assists.

\[Omitted image "NAinVA-assistant-designer-analytics-assists.png"\] Alt text: Assists dashboard page in Assistant analytics.

The visualizations on the Assists page help you with the following.

-   Track overall consumption of assists and the usage breakdown by assistants.
-   Identify the most popular AI features and usage patterns across assistants.

-   **Sum of all Conversational Assists**

    This area of the dashboard shows the total number of assists consumed across all assistants in the selected date range. Use this metric to track growth in conversational assist usage from time to time.

    \[Omitted image "NAinVA-assistant-designer-analytics-assists-sum-conv.png"\] Alt text: Sum of all Conversational Assists.

-   **Assist Consumption**

    This area of the dashboard shows the distribution of assist usage across different assistants. Reveals which assistants are driving most usage.

    \[Omitted image "NAinVA-assistant-designer-analytics-assists-assist-consumption.png"\] Alt text: Assist Consumption.

-   **Executions per Assistant**

    This area of the dashboard shows the number of executions broken down by assistants.

    \[Omitted image "NAinVA-assistant-designer-analytics-assists-executions.png"\] Alt text: Executions per Assistant.

-   **Trending sum of all assists**

    This area of the dashboard shows the trend of assist usage over time, broken down by assistant. Use this metric to spot spikes or drops in assist usage for different assistants to understand underlying causes.

    \[Omitted image "NAinVA-assistant-designer-analytics-assists-trend-sum.png"\] Alt text: Trending sum of all assists.

-   **Top 10 used AI Features**

    This area of the dashboard lists the top ten AI features, for example, skills, agentic workflows, AI agents, in decreasing order of assists consumed.

    \[Omitted image "NAinVA-assistant-designer-analytics-assists-top-10-ai.png"\] Alt text: Top 10 used AI Features.