Manage the Virtual Agent integration with Slack

---
title: Manage the Virtual Agent integration with Slack
description: Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/configure-va-slack.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Virtual Agent, integration, Manage, Slack, Conversational Integration, branding, bot-specific]
breadcrumb: [Integrate Virtual Agent with Slack, Slack, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Manage the Virtual Agent integration with Slack

Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.

## Before you begin

Role required: virtual\_agent\_admin or admin

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings**.

2.  In **General Settings** under **Channels and integrations**, select **View All**.

3.  Select **Manage** on the Slack tile.

    The Manage Slack channel page displays.

4.  To integrate your ServiceNow instance with another Slack bot, select the Add integration for ServiceNow Virtual Agent icon.

    Alternatively, you can also select the **Add integration** drop-down menu, and then select **Integrate with ServiceNow Virtual Agent**.

    \[Omitted image "add-integration-icon-slck.png"\] Alt text: Manage Slack channel view in Conversational Interfaces general settings. The Add integration for ServiceNow Virtual Agent icon and the Integrate with Servicenow Virtual Agent dropdown are highlighted.

5.  Select the Manage Bot icon, and then select **Manage Virtual Agent**.

    \[Omitted image "manage-slck-snow-bot.png"\] Alt text: The Manage Virtual Agent option displays on the Manage bot menu for the Slack channel.

    The Bot Configuration page displays.

6.  Select the **Branding** tab.

    For more information about branding your bot, see [Configure branding for your Virtual Agent bot in Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/slack-branding-overview.md).

7.  Select the **Bot Messages** tab to create and edit a bot message.

    For more information, see [Create bot messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-bot-messages.md).


**Parent Topic:**[Integrating Virtual Agent with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-slack.md)