Configuring Conversational SMS Integration with Twilio

---
title: Configuring Conversational SMS Integration with Twilio
description: Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/configure-va-sms-twilio-app.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [SMS Twilio, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Configuring Conversational SMS Integration with Twilio

Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.

## Configuration overview

1.  [Install Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/install-sms-twilio.md).

    Install the application from the ServiceNow Store.

2.  [Set up the Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-twilio-adapter.md).

    Integrate Twilio with Virtual Agent.

3.  [Configure SMS authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-sms-auth.md).

    Set up user authentication.


-   **[Install Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/install-sms-twilio.md)**  
You can install the Conversational SMS Integration with Twilio \(sn\_va\_sms\_twilio\) application to host Virtual Agent conversations in the SMS Twilio application.
-   **[Set up the Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-twilio-adapter.md)**  
Integrate Twilio with Virtual Agent so that you can engage in SMS bot conversations.
-   **[Configure SMS authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-sms-auth.md)**  
Authenticate all users using Conversational SMS Integration with Twilio with Soft PIN \(SN\) and Google authenticators as the 2-factor authentication mechanisms for account linking.

**Parent Topic:**[Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/sms-twilio-store-app.md)