Create the action scripts for your custom chat integration

---
title: Create the action scripts for your custom chat integration
description: Set up the transforms that your custom chat integration needs to communicate through the chat process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/create-action-scripts-va-cccif.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create conversational custom chat integration, Create custom chat integrations, Configure, Virtual Agent, Conversational Interfaces]
---

# Create the action scripts for your custom chat integration

Set up the transforms that your custom chat integration needs to communicate through the chat process.

## Before you begin

[Create and configure a scripted REST API for your custom chat integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-rest-api-va-cccif.md).

**Note:** All action messages relevant to the chat client are displayed to requesters during live agent conversations.

Role required: admin

## Procedure

1.  Navigate to the **All** > **Process Automation** > **Workflow Studio**.

2.  Click the **Actions** tab.

3.  [Create the actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-action.md) you require to complete the conversational custom chat integration.

    For details about the input and output used in action scripts, along with script examples, see [Virtual Agent action scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-action-scripts.md).