\(Legacy\) Configure the help link for the Virtual Agent Facebook Messenger integration

task australia Updated Sep 10, 2026 1 min read create-fb-help-prop.md

Use the va.messenger.help.url system property to create the link that opens a web help page when requesters use the Help command in the Virtual Agent Facebook Messenger integration.

Before you begin

Determine the web page that provides the help content that your Facebook Messenger users need.
Role required: virtual_agent_admin or admin

Procedure

Set the application scope to Global.
In the Navigation filter, enter sys_properties.list.
Click New.
Complete the following:
1. In the Name field, enter the system property name: va.messenger.help.url.
2. In the Description field, enter a brief explanation of this property.
3. In the Value field, enter the URL of the website page that the link opens.
4. Click Submit.

Result

When your Facebook Messenger users type help, they are directed to the URL of the website specified in the va.messenger.help.url property.

Parent Topic:Legacy setup and configuration

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---
title: \(Legacy\) Configure the help link for the Virtual Agent Facebook Messenger integration
description: Use the va.messenger.help.url system property to create the link that opens a web help page when requesters use the Help command in the Virtual Agent Facebook Messenger integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/create-fb-help-prop.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Legacy setup and configuration, Configure, Facebook Messenger, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# \(Legacy\) Configure the help link for the Virtual Agent Facebook Messenger integration

Use the **va.messenger.help.url** system property to create the link that opens a web help page when requesters use the **Help** command in the Virtual Agent Facebook Messenger integration.

## Before you begin

- Determine the web page that provides the help content that your Facebook Messenger users need.
- Role required: virtual\_agent\_admin or admin

## Procedure

1. Set the application scope to **Global**.

2. In the Navigation filter, enter `sys_properties.list`.

3. Click **New**.

4. Complete the following:

1. In the **Name** field, enter the system property name: **va.messenger.help.url**.

2. In the **Description** field, enter a brief explanation of this property.

3. In the **Value** field, enter the URL of the website page that the link opens.

4. Click **Submit**.

## Result

When your Facebook Messenger users type `help`, they are directed to the URL of the website specified in the **va.messenger.help.url** property.

**Parent Topic:**[Legacy setup and configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/legacy-va-fb-messenger-setup.md)