Custom output properties sheet

reference australia Updated Oct 24, 2026 1 min read custom-response-properties-form.md

Custom response properties define a custom response control in Virtual Agent.

Custom output properties sheet

Custom response property	Description
Custom Control Definition	List of custom control definitions for the controls.Select the definition that defines how the control is rendered for the channel in which it runs.
Generate Control Data Function	Script function that provides the data used to render the custom control. For example, if you're creating a slider input control, you would define the values for the slider. These values include the slider minimum and maximum values, slider default values, icon used in the slider, and so on.
Transcript Function	Script function that provides the message recorded in the transcript. For example, a message for an input control could confirm that the control is rendered with specific data values.
Non-supported channel response message	Default fallback message that is displayed when a user is running the control on an unsupported channel.
Advanced (optional)
Hide this node
Conditionally show this node if	No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

Keywords Virtual Agentcustom outputresponse control

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---
title: Custom output properties sheet
description: Custom response properties define a custom response control in Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/custom-response-properties-form.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-10-24"
reading_time_minutes: 1
keywords: [Virtual Agent, custom output, response control]
breadcrumb: [Use custom controls, Other Virtual Agent features, Build conversations, Virtual Agent, Conversational Interfaces]
---

# Custom output properties sheet

Custom response properties define a custom response control in Virtual Agent.

## Custom output properties sheet

<table id="table_jmw_bn2_dmb"><thead><tr><th>

Custom response property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Custom Control Definition

</td><td>

List of custom control definitions for the controls.Select the definition that defines how the control is rendered for the channel in which it runs.

</td></tr><tr><td>

Generate Control Data Function

</td><td>

Script function that provides the data used to render the custom control. For example, if you're creating a slider input control, you would define the values for the slider. These values include the slider minimum and maximum values, slider default values, icon used in the slider, and so on.

</td></tr><tr><td>

Transcript Function

</td><td>

Script function that provides the message recorded in the transcript. For example, a message for an input control could confirm that the control is rendered with specific data values.

</td></tr><tr><td>

Non-supported channel response message

</td><td>

Default fallback message that is displayed when a user is running the control on an unsupported channel.

</td></tr><tr><td class="sub-head" colspan="2">

Advanced \(optional\)

</td></tr><tr><td class="sub-head" colspan="2">

Hide this node

</td></tr><tr><td>

Conditionally show this node if

</td><td>

No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

</td></tr></tbody>
</table>