Enable WhatsApp channel notifications

---
title: Enable WhatsApp channel notifications
description: Turn on notifications for the WhatsApp channel to send system-generated messages and automated communications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/enable-direct-whatsapp-channel-notifications.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using, WhatsApp Cloud API, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Enable WhatsApp channel notifications

Turn on notifications for the WhatsApp channel to send system-generated messages and automated communications.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **sys\_cs\_channel.list**.

2.  Select the WhatsApp channel record.

3.  Select **Enable notifications** check box.

4.  Select **Update**.


**Parent Topic:**[Using Conversational Integration with WhatsApp \(WhatsApp Cloud API\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-direct-whatsapp-using.md)