Enable Dynamic Translation for languages in Virtual Agent

task australia Updated Sep 10, 2026 1 min read enable-dynamic-lang-detection.md

Enable Dynamic Translation for one or more languages in Chat Settings for Virtual Agent.

Before you begin

Install and configure the plugins for Dynamic Translation, as described in Prerequisites for using Dynamic Translation in Virtual Agent. If these prerequisites aren’t completed, the Multi language support card described in the following steps doesn’t appear.

Configure multilingual service for ServiceNow Otto applications.

Role required: virtual_agent_admin or admin

Procedure

Navigate to All > Conversational Interfaces > Settings.
Select Virtual Agent.
On the Multi language support card, do the following:
1. Turn on the Language Detection toggle switch to enable it.
2. Select View All.
The Multi-language support page opens. All languages that are installed on the instance are listed.
In the Dynamic Translation Enabled column, select false for the language you want to enable.

[Omitted image "dtac-language-flag.png"] Alt text: Virtual Agent Multi-language support page with highlighted false value under Dynamic Translation Enabled.
1. If prompted, select Edit record.
  
  [Omitted image "edit-language-record-link.png"] Alt text: Banner message with Edit record option highlighted.
2. Select Dynamic Translation Enabled.
3. Select Update.
4. Return to the Multi-language support page and repeat these steps for any other language you want to enable.
Enable language detection for guest users.

If this system property is set to off, Dynamic Translation will not work for guest users.
1. Navigate to All, and then enter sys_properties.list in the filter.
2. In the Name field, search for com.glide.cs.guest_session_resumable.
3. In the Value column, change the setting to true.
  
  [Omitted image "sysproperties-dt-guest-session-resumable.png"] Alt text: System Properties page with com.glide.cs.guest_session_resumable value set to true.

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---
title: Enable Dynamic Translation for languages in Virtual Agent
description: Enable Dynamic Translation for one or more languages in Chat Settings for Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/enable-dynamic-lang-detection.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Translate conversations, Virtual Agent, Conversational Interfaces]
---

# Enable Dynamic Translation for languages in Virtual Agent

Enable Dynamic Translation for one or more languages in Chat Settings for Virtual Agent.

## Before you begin

Install and configure the plugins for Dynamic Translation, as described in [Prerequisites for using Dynamic Translation in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/prereq-using-dt-va.md). If these prerequisites aren’t completed, the Multi language support card described in the following steps doesn’t appear.

[Configure multilingual service for ServiceNow Otto applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/enable-dynamic-translation-for-now-assist-applications.md).

Role required: virtual\_agent\_admin or admin

## Procedure

1. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Settings**.

2. Select **Virtual Agent**.

3. On the Multi language support card, do the following:

1. Turn on the **Language Detection** toggle switch to enable it.

2. Select **View All**.

The Multi-language support page opens. All languages that are installed on the instance are listed.

4. In the **Dynamic Translation Enabled** column, select **false** for the language you want to enable.

\[Omitted image "dtac-language-flag.png"\] Alt text: Virtual Agent Multi-language support page with highlighted false value under Dynamic Translation Enabled.

1. If prompted, select **Edit record**.

\[Omitted image "edit-language-record-link.png"\] Alt text: Banner message with Edit record option highlighted.

2. Select **Dynamic Translation Enabled**.

3. Select **Update**.

4. Return to the Multi-language support page and repeat these steps for any other language you want to enable.

5. Enable language detection for guest users.

If this system property is set to **off**, Dynamic Translation will not work for guest users.

1. Navigate to **All**, and then enter `sys_properties.list` in the filter.

2. In the **Name** field, search for **com.glide.cs.guest\_session\_resumable**.

3. In the **Value** column, change the setting to `true`.

\[Omitted image "sysproperties-dt-guest-session-resumable.png"\] Alt text: System Properties page with com.glide.cs.guest\_session\_resumable value set to true.