Enable Microsoft Teams integration in ServiceNow Protected Platform \(SPP\)

concept australia Updated Sep 10, 2026 1 min read enable-msteams-integ-spp.md

When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release.

The process of installing and configuring Microsoft Teams integration with Virtual Agent in an SPP environment is similar to that of the installation and configuration of the pre-published bot in a commercial environment. But it is the environment in which you are installing makes the difference and the bot is available based on the installation environment.

After you complete the Microsoft Teams integration with Virtual Agent in an instance with SPP environment, the Now VirtualAgent Australia SPP bot is available for Australian Govt customers.

For more information on the installation and configuration, see Install Conversational Integration with Microsoft Teams.

Parent Topic:Specialized Virtual Agent integrations for Microsoft Teams

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---
title: Enable Microsoft Teams integration in ServiceNow Protected Platform \(SPP\)
description: When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP \(ServiceNow Protected Platform\) environments from the Tokyo release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/enable-msteams-integ-spp.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Specialized VA integrations for Teams, Integrate VA with Teams, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Enable Microsoft Teams integration in ServiceNow Protected Platform \(SPP\)

When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP \(ServiceNow Protected Platform\) environments from the Tokyo release.

The process of installing and configuring Microsoft Teams integration with Virtual Agent in an SPP environment is similar to that of the installation and configuration of the pre-published bot in a commercial environment. But it is the environment in which you are installing makes the difference and the bot is available based on the installation environment.

After you complete the Microsoft Teams integration with Virtual Agent in an instance with SPP environment, the **Now VirtualAgent Australia SPP** bot is available for Australian Govt customers.

For more information on the installation and configuration, see [Install Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-install.md).

**Parent Topic:**[Specialized Virtual Agent integrations for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md)