Enable ServiceNow Otto for Virtual Agent for Microsoft Teams

---
title: Enable ServiceNow Otto for Virtual Agent for Microsoft Teams
description: Enable the large language model \(LLM\)-based conversational experience with ServiceNow Otto for Virtual Agent integrated with Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/enable-na-llm-teams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Use ServiceNow Otto for Virtual Agent in Teams conversations, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Enable ServiceNow Otto for Virtual Agent for Microsoft Teams

Enable the large language model \(LLM\)-based conversational experience with ServiceNow Otto for Virtual Agent integrated with Microsoft Teams.

## Before you begin

Ensure that you enable AI Search to have ServiceNow Otto conversations using the Now LLM Service. For more information about enabling AI Search, see [Enable AI Search for Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/enable-ais-next-exp-app.md).

Role required: admin

## Procedure

1.  Log in to your ServiceNow instance and navigate to the ServiceNow Otto Features page through one of the following navigation paths:

    -   **All** > **ServiceNow Otto Admin** > **ServiceNow Otto Features**.
    -   **All** > **ServiceNow Otto Admin** > **Features**.
2.  From the ServiceNow Otto Features page, select **Platform**.

3.  On the ServiceNow Otto skills for Platform page, select **View details**.

4.  On the Conversational experience page, select **Set up ServiceNow Otto for Virtual Agent**.

    You are directed to the Assistants page to select the Virtual Agent. For example, the **SeviceNow Otto for Virtual Agent \(default\)**.

5.  Select a Virtual Agent of your choice.

    \[Omitted image "assistants-na-va.png"\] Alt text: Select a Virtual Agent that has ServiceNow Otto enabled to proceed with LLM capabilities.

    **Note:** Verify that the Virtual Agent you choose is integrated with the Microsoft Teams tenant before selecting.

6.  On the bot page, navigate to **Display experience** > **Channels** from the pane.

7.  Choose the channels to integrate with the ServiceNow Otto in Virtual Agent.

    \[Omitted image "choose-llm-teams.png"\] Alt text: Select the Microsoft Teams channels for LLM conversational experience with ServiceNow Otto.

8.  Select **Save and Continue**.


**Parent Topic:**[Using ServiceNow Otto for Virtual Agent conversations with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/na-va-llm-teams.md)