Exploring Conversational Integration with Facebook Messenger

---
title: Exploring Conversational Integration with Facebook Messenger
description: Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/exploring-va-fb-messenger.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Facebook Messenger, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Exploring Conversational Integration with Facebook Messenger

Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.

The application connects a requester with Virtual Agent or a live agent using your company's Facebook Messenger account. To get started with the Conversational Integration with Facebook Messenger application, see [Configure Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-configure.md).

## What to explore next

To learn more about configuring and using , see:

-   [Configure Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-configure.md)
-   [Transfer Facebook Messenger chat conversations to live agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-live-agent-conv.md)
-   [Integrating the Facebook Messenger messaging app with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-integrating-apps.md)

**Parent Topic:**[Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm.md)