Latency feedback in Virtual Agent
The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and ServiceNow Otto panel.
Latency feedback messages
The com.glide.cs.message.processing.enabled property is off by default, but can be turned on in the System Properties [sys_properties] table. After turning on this system property, users receive a temporary response to indicate that the LLM call is running and that their request is being processed. Message examples include:
Thinking...Looking into your request...Reviewing key details...Gathering the needed info...
The latency feedback messages can’t be customized and disappears after the LLM generates a response.
[Omitted image "va-latency-feedback-message.png"] Alt text: "Thinking" is a temporary latency feedback message.
Parent Topic:Virtual Agent technical reference
Related topics
Virtual Agent interaction records
Data management in Conversational Interfaces
--- title: Latency feedback in Virtual Agent description: The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model \(LLM\) is processing their request in the Virtual Agent chat widget and ServiceNow Otto panel. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/latency-feedback.html release: australia product: Virtual Agent classification: virtual-agent topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Virtual Agent technical reference, Reference, Virtual Agent, Conversational Interfaces] --- # Latency feedback in Virtual Agent The **com.glide.cs.message.processing.enabled** system property notifies requesters whenever the generative AI large language model \(LLM\) is processing their request in the Virtual Agent chat widget and ServiceNow Otto panel. ## Latency feedback messages The **com.glide.cs.message.processing.enabled** property is off by default, but can be turned on in the System Properties \[sys\_properties\] table. After turning on this system property, users receive a temporary response to indicate that the LLM call is running and that their request is being processed. Message examples include: - `Thinking...` - `Looking into your request...` - `Reviewing key details...` - `Gathering the needed info...` The latency feedback messages can’t be customized and disappears after the LLM generates a response. \[Omitted image "va-latency-feedback-message.png"\] Alt text: "Thinking" is a temporary latency feedback message. **Parent Topic:**[Virtual Agent technical reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-advanced-technical-reference.md) **Related topics** [Virtual Agent interaction records]() [Data management in Conversational Interfaces]() [Virtual Agent scripts]() [Input data types in Virtual Agent topics]() [Virtual Agent URL parameters]()
| title | Latency feedback in Virtual Agent |
| description | The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model \(LLM\) is processing their request in the Virtual Agent chat widget and ServiceNow Otto panel. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/latency-feedback.html |
| release | australia |
| product | Virtual Agent |
| classification | virtual-agent |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Virtual Agent technical referenceReferenceVirtual AgentConversational Interfaces |