Closing idle WhatsApp chat conversations

---
title: Closing idle WhatsApp chat conversations
description: Enable agents to effectively manage their active WhatsApp chat conversations by automatically closing idle conversations after they’ve been inactive for a preconfigured amount of time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-direct-whatsapp-open-conv.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, WhatsApp Cloud API, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Closing idle WhatsApp chat conversations

Enable agents to effectively manage their active WhatsApp chat conversations by automatically closing idle conversations after they’ve been inactive for a preconfigured amount of time.

The Virtual Agent conversations are configured for the WhatsApp messaging app. By default, any conversations abandoned by requesters remain open or idle until they’re automatically closed daily by the **Time Out Abandoned VA Conversations** scheduled job. For more information, see [Closing Virtual Agent and Agent Chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-open-conversations.md).

**Parent Topic:**[Configure Conversational Integration with WhatsApp \(WhatsApp Cloud API\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-direct-whatsapp-configure.md)