Configure Conversational Integration with LINE

---
title: Configure Conversational Integration with LINE
description: Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-line-configure.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [LINE, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Configure Conversational Integration with LINE

Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate the LINE messaging app with a ServiceNow application using the Conversational Integration with LINE application.

## Procedure

1.  [Install Conversational Integration with LINE](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-line-install.md).

2.  [Set up Conversational Integration with LINE](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-line-setup.md).

3.  [Design Virtual Agent topics to capture information from a LINE chat conversation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-line-capture-info.md).

4.  [Close idle LINE chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-line-open-conv.md).

5.  [Transfer LINE chat conversations to live agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-line-live-agent-conv.md).