Configure Conversational Integration with WhatsApp \(powered by Twilio\)

---
title: Configure Conversational Integration with WhatsApp \(powered by Twilio\)
description: Install and set up the Conversational Integration with WhatsApp \(powered by Twilio\) application to enable requesters to interact with virtual and live agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-whatsapp-configure.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [WhatsApp \(powered by Twilio\), Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Configure Conversational Integration with WhatsApp \(powered by Twilio\)

Install and set up the Conversational Integration with WhatsApp \(powered by Twilio\) application to enable requesters to interact with virtual and live agents.

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp \(powered by Twilio\) application.

## Procedure

1.  [Install Conversational Integration with WhatsApp \(powered by Twilio\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-install.md).

2.  [Set up Conversational Integration with WhatsApp \(powered by Twilio\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-setup.md).

3.  [Design virtual agent topics to capture information from a WhatsApp chat conversation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-capture-info.md).

4.  [Close idle WhatsApp chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-open-conv.md).

5.  [Integrate WhatsApp with other ServiceNow applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-integrating-apps.md).