Conversational Integration with Slack

---
title: Conversational Integration with Slack
description: Use the Conversational Integration with Slack application to connect your requesters with Virtual Agent or live agents through your company’s Slack workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/mssg-slack.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Conversational Integration with Slack

Use the Conversational Integration with Slack application to connect your requesters with Virtual Agent or live agents through your company’s Slack workspace.

## Get started with Conversational Integration with Slack

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Integrate\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Integrate Conversational Integration with Slack with Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-slack.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Configure your Conversational Integration with Slack implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-slack-settings.md)

</td></tr><tr><td>

[ServiceNow Otto®\[Omitted image "bus-ai-otto.svg"\] Alt text:Use ServiceNow Otto for Virtual Agent in your Slack integration.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/na-va-llm-slack.md)

</td><td>

[Design\[Omitted image "bus-manage.svg"\] Alt text: Use supported Virtual Agent features in Slack conversations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-slack-other-features.md)

</td></tr></tbody>
</table>**Note:** In earlier releases, the prebuilt Virtual Agent messaging integration for Slack was part of the Virtual Agent platform. This integration is now the Conversational Integration with Slack app, available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

-   **[Integrating Virtual Agent with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-slack.md)**  
The Virtual Agent integration with Slack creates a one-to-one association between the ServiceNow instance that you are installing from and the Slack workspace in which the integration runs. By default, Virtual Agent supports one-click installation that integrates one Slack workspace with one ServiceNow instance.
-   **[Configure Virtual Agent settings for Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-slack-settings.md)**  
Configure your Slack bots that are integrated with Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.
-   **[Using ServiceNow Otto for Virtual Agent conversations with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/na-va-llm-slack.md)**  
ServiceNow Otto provides a large language model \(LLM\)-based conversational experience in your conversations with a Virtual Agent bot or a self-configured bot that is integrated with Slack.
-   **[Virtual Agent features supported in Slack conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-slack-other-features.md)**  
Virtual Agent features, such as AI Search results, Virtual Agent notifications, and controls for creating Virtual Agent conversations are supported in Slack bot conversations.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)