Associate a Slack integration with a different instance

task australia Updated Sep 10, 2026 1 min read override-slack-install.md

Override a Virtual Agent integration with Slack.

Before you begin

Role required: virtual_agent_admin or admin

About this task

Prior to the Utah release, an admin was able to associate a Slack installation that was already associated with an instance with a different ServiceNow instance.

Beginning with the Utah release, if your Slack workspace is already associated with a ServiceNow instance, but you want to associate it with a new instance, you must reach out to the administrator to first uninstall it from the previously associated instance.

[Omitted image "slack-new-proceed-install.png"] Alt text: A message appears when the Slack workspace is already associated with a ServiceNow instance.

Important: The instructions in Remove Virtual Agent integration with Slack are only applicable when both instances are compatible with Utah or more recent releases. If one of your ServiceNow instances is on the Utah release, and another is on a release prior to Utah, follow the steps below.

Procedure

Navigate to All, and enter sys_properties_list in the filter.
Search for and open the sn_va_slack.enable_slack_override system property.

Note: If you don't find this system property, you (as an admin) must create one.
Set the system property value to true to enable the Override button.

By default, the value of the system property is false.
Select Override to associate the instance with a new tenant.

[Omitted image "slack-override.png"] Alt text: Slack installation window with the Override button enabled.

Parent Topic:Integrating Virtual Agent with Slack

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---
title: Associate a Slack integration with a different instance
description: Override a Virtual Agent integration with Slack.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/override-slack-install.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrate Virtual Agent with Slack, Slack, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Associate a Slack integration with a different instance

Override a Virtual Agent integration with Slack.

## Before you begin

Role required: virtual\_agent\_admin or admin

## About this task

Prior to the Utah release, an admin was able to associate a Slack installation that was already associated with an instance with a different ServiceNow instance.

\[Omitted image "slack-new-proceed-install.png"\] Alt text: A message appears when the Slack workspace is already associated with a ServiceNow instance.

**Important:** The instructions in [Remove Virtual Agent integration with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/uninstall-virtual-agent-slack.md) are only applicable when both instances are compatible with Utah or more recent releases. If one of your ServiceNow instances is on the Utah release, and another is on a release prior to Utah, follow the steps below.

## Procedure

1. Navigate to **All**, and enter `sys_properties_list` in the filter.

2. Search for and open the **sn\_va\_slack.enable\_slack\_override** system property.

**Note:** If you don't find this system property, you \(as an admin\) must create one.

3. Set the system property value to **true** to enable the **Override** button.

By default, the value of the system property is **false**.

4. Select **Override** to associate the instance with a new tenant.

\[Omitted image "slack-override.png"\] Alt text: Slack installation window with the Override button enabled.

**Parent Topic:**[Integrating Virtual Agent with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-slack.md)