Uninstall the integration for Apple Messages for Business

task australia Updated Sep 10, 2026 1 min read remove-apple-messages.md

To remove the integration of Apple Messages for Business with your ServiceNow® instance, you need to log in to your Apple Messages for Business account, and then unlink your Apple Messages for Business partner account from your ServiceNow® instance.

Before you begin

Role required: admin

Procedure

Go to Apple Messages for Business (register.apple.com).
Click Messages for Business Accounts to go to your business account.
Select the Business Account that you want to unlink from your ServiceNow® instance.
Click Test your Messaging Service Provider connection, and Connect.

You are redirected to your Now Support portal. Log in if necessary.
On the Remove Apple Messages for Business Account connection page, click Delete connection.

A new tab opens to confirm you want to remove the connection.
Click Remove connection.
Upon successful deletion, you are redirected to your the instance homepage and shown this message: “Business account registration was successfully deleted."

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---
title: Uninstall the integration for Apple Messages for Business
description: To remove the integration of Apple Messages for Business with your ServiceNow instance, you need to log in to your Apple Messages for Business account, and then unlink your Apple Messages for Business partner account from your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/remove-apple-messages.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Apple Messages for Business, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Uninstall the integration for Apple Messages for Business

## Before you begin

- Role required: admin

## Procedure

1. Go to [Apple Messages for Business](https://register.apple.com/messages) \(register.apple.com\).

2. Click **Messages for Business Accounts** to go to your business account.

3. Select the Business Account that you want to unlink from your ServiceNow® instance.

4. Click **Test your Messaging Service Provider connection**, and **Connect**.

You are redirected to your Now Support portal. Log in if necessary.

5. On the **Remove Apple Messages for Business Account connection** page, click **Delete connection**.

A new tab opens to confirm you want to remove the connection.

6. Click **Remove connection**.

7. Upon successful deletion, you are redirected to your the instance homepage and shown this message: “Business account registration was successfully deleted."