Conversational SMS Integration with Twilio

---
title: Conversational SMS Integration with Twilio
description: Use this ServiceNow Store application to host Virtual Agent conversations on Twilio SMS to chat with virtual agent or live agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/sms-twilio-store-app.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Conversational SMS Integration with Twilio

Use this ServiceNow Store application to host Virtual Agent conversations on Twilio SMS to chat with virtual agent or live agents.

## Get started with Conversational SMS Integration with Twilio

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Integrate Conversational SMS Integration with Twilio with Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/exploring-va-sms-twilio-app.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Install and configure your Conversational SMS Integration with Twilio implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-sms-twilio-app.md)

</td><td>

[Use\[Omitted image "bus-chat.svg"\] Alt text: Agents and requesters can use Conversational SMS Integration with Twilio in portals on your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/using-sms-integ-twilio.md)

</td></tr></tbody>
</table>-   **[Exploring Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/exploring-va-sms-twilio-app.md)**  
Conversational SMS Integration with Twilio enables users to initiate conversations with Virtual Agent by messaging your Twilio phone number.
-   **[Configuring Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-sms-twilio-app.md)**  
Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.
-   **[Using Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/using-sms-integ-twilio.md)**  
Enable a requester to converse with an agent using SMS conversations with Twilio.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)