Specialized Virtual Agent integrations for Microsoft Teams

---
title: Specialized Virtual Agent integrations for Microsoft Teams
description: The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Integrate VA with Teams, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Specialized Virtual Agent integrations for Microsoft Teams

The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

-   If both your environments are commercial, with `.com` as the suffix, follow both the self-configured and pre-published setup. instructions
-   If your ServiceNow environment is `.us` and your Microsoft environment is `.com`, this is the GCC setup. Follow the self-configured bot setup instructions.
-   If both your environments are `.us`, follow the GCC-H or DoD based instructions.

-   **[Integrating multiple ServiceNow instances with a single Microsoft Teams tenant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-single-teams.md)**  
Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.
-   **[Integrating Virtual Agent with Microsoft Teams using the self-configured bot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-teams-self-configured-bot.md)**  
You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.
-   **[Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-msteams-gcch.md)**  
You can integrate Virtual Agent with Microsoft Teams for GCC-H \(Government Community Cloud - High\) or DoD \(Department of Defense\)customers by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. The self-configured bot bypasses the collaboration proxy architecture.
-   **[Deactivate streaming for all GCC customers in Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/deactivate-streaming-gcc.md)**  
Control streaming in Microsoft Teams for any and all Government Community Cloud \(GCC\) varieties.
-   **[Create and integrate a self-configured bot for a single tenant page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-single-tenant-bot-msteams.md)**  
Create a self-configured single tenant bot with Microsoft Teams for integration with Virtual Agent.
-   **[Enable Microsoft Teams integration in ServiceNow Protected Platform \(SPP\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/enable-msteams-integ-spp.md)**  
When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP \(ServiceNow Protected Platform\) environments from the Tokyo release.

**Parent Topic:**[Integrate Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-msteams.md)