Testing assistants

---
title: Testing assistants
description: Simulate and test assistant conversations from Asset library.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/testing-enhanced-chat-conversations.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Now Assist, Virtual Agent, enhanced chat, topics, subflows, actions, assistant]
breadcrumb: [Build conversations, Virtual Agent, Conversational Interfaces]
---

# Testing assistants

Simulate and test assistant conversations from Asset library.

You can test assistants directly from the Asset library.

1.  Navigate to **All** > **Conversational Interfaces** > **Assistant Designer**.
2.  Select the **Asset library** tab.
3.  Select the **LLM** option.
4.  From the Assistant list, select the assistant that you want to test. The assets available to the selected assistant is shown under All assets.
5.  Select **Test assistant**.

    **Note:** You can test both active and inactive assistants.


\[Omitted image "full-page-VAD-home-page-test-2.png"\] Alt text: Test in enhanced chat from the Assistant Designer Asset library's Test assistant drop-down menu.

Depending on the chat experience set up for the assistant, you can test using [Standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/nava-standard-chat.md) experience or [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/nava-enhanced-chat.md) experience. For more information about setting up the chat experience for an assistant, see [Manage an assistant chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/manage-assistant-chat-experience.md).

**Note:** The ServiceNow Otto Panel - Platform \(default\) assistant can also use the [Premium chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/nava-integrated-chat.md) experience. The premium experience is configured by default.

**Note:** Enhanced chat experience is the default for Assistant Designer test panels. To change the default experience to standard chat, set the value of the system property **sn\_nowassist\_va.standard\_chat\_enabled** to true.

For all the ServiceNow Otto assistants and the ServiceNow Otto Panel - Platform Assistant, when testing the assistant:

-   If the assistant has the Standard Chat experience configured for any display location, you can choose between Standard Chat and Enhanced Chat.
-   If the assistant only has the Enhanced Chat experience configured across all display locations, when you select **Test Assistant**, you're directed to test the Enhanced Chat experience.

For the ServiceNow Otto Panel - Developer Assistant, when testing the assistant by selecting **Test Assistant**, you're directed to test the Standard Chat experience.

-   **[Testing LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/test-llm-topics.md)**  
Preview, test, and debug topics that use large language models \(LLMs\) in the Assistant Designer Asset library chat window.
-   **[Debug a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-troubleshooting-guide.md)**  
Investigate and resolve unexpected behavior in your custom Virtual Agent topics, topic blocks, and controls.
-   **[Testing assistant conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/evaluations-ad.md)**  
The **Testing** tab in Assistant Designer helps you assess the quality and performance of your conversational assistant. You can test conversations manually or run automated evaluations on generated scenarios to measure the assistant's success in addressing the user request and usage of available assets.

**Parent Topic:**[Build conversations in the Asset library in Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/conversation-designer-virtual-agent.md)

**Related topics**  


[Test details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/test-llm-details.md)