Specify the action workflow timeout

task australia Updated Sep 10, 2026 1 min read va-fdih-action-timeout.md

Raw file servicenow.com

Set the length of time before the Workflow Studio Integration Hub action workflow times out.

Before you begin

Role required: admin

Procedure

Navigate to All.
Enter sys_properties.list in the filter.

Select New to add the com.glide.cs.fdih.interactive.timeout property.

On the form, fill in the fields.

Field	Value
Name	Enter the system property name: `com.glide.cs.fdih.interactive.timeout`.
Description	Enter an explanation for this property, such as: `Virtual Agent Workflow Studio IntegrationHub workflow timeout (in seconds)`.
Type	Enter `integer`.
Value	Enter the number of seconds before the workflow action times out. The default value is 120 seconds. This value should not exceed the value set in the com.glide.cs.convesation_idle_timeout system property. The com.glide.cs.convesation_idle_timeout property's default timeout value is 7,200 seconds.

Select Submit.

Parent Topic:Integrating Virtual Agent with Workflow Studio workflows

45 lines · 1.9 KB Wrap lines

---
title: Specify the action workflow timeout
description: Set the length of time before the Workflow Studio Integration Hub action workflow times out.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-fdih-action-timeout.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating Virtual Agent with Workflow Studio workflows, Other Virtual Agent features, Build conversations, Virtual Agent, Conversational Interfaces]
---

# Specify the action workflow timeout

Set the length of time before the Workflow Studio Integration Hub action workflow times out.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All**.

2. Enter `sys_properties.list` in the filter.

3. Select **New** to add the **com.glide.cs.fdih.interactive.timeout** property.

1. On the form, fill in the fields.

|Field|Value|
|-----|-----|
|Name|Enter the system property name: `com.glide.cs.fdih.interactive.timeout`.|
|Description|Enter an explanation for this property, such as: `Virtual Agent Workflow Studio IntegrationHub workflow timeout (in seconds)`.|
|Type|Enter `integer`.|
|Value|Enter the number of seconds before the workflow action times out. The default value is 120 seconds. This value should not exceed the value set in the **com.glide.cs.convesation\_idle\_timeout** system property. The **com.glide.cs.convesation\_idle\_timeout** property's default timeout value is 7,200 seconds.|

2. Select **Submit**.

**Parent Topic:**[Integrating Virtual Agent with Workflow Studio workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-flow-designer-integration.md)