Integrate Virtual Agent with Microsoft Teams

---
title: Integrate Virtual Agent with Microsoft Teams
description: Enable ServiceNow Virtual Agent to integrate with the Microsoft Teams application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-integ-msteams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow, Virtual Agent, integration, MS Teams, Microsoft, Teams]
breadcrumb: [Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Integrate Virtual Agent with Microsoft Teams

Enable ServiceNow Virtual Agent to integrate with the Microsoft Teams application.

## Before you begin

Role required: virtual\_agent\_admin or admin.

-   **[Integrating ServiceNow Otto for Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/integrating-now-assist-va-msteams.md)**  
ServiceNow Otto for Virtual Agent uses large language models \(LLMs\) and generative AI to improve deflection rates and reduce the amount of work that Natural Language Understanding \(NLU\) topic discovery once required.
-   **[Integrate ServiceNow Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/add-msteams-snow-va-bot.md)**  
Add the Now Virtual Agent bot to your ServiceNow instance to integrate with Microsoft Teams.
-   **[Override Microsoft Teams integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/override-msteams-install.md)**  
Override Virtual Agent integration with Microsoft Teams.
-   **[Manage the ServiceNow Virtual Agent integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-teams.md)**  
Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.
-   **[Specialized Virtual Agent integrations for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md)**  
The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

**Parent Topic:**[Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-conv-integration.md)