Integrating multiple ServiceNow instances with a single Microsoft Teams tenant

---
title: Integrating multiple ServiceNow instances with a single Microsoft Teams tenant
description: Enables ServiceNow Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-integ-single-teams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Specialized VA integrations for Teams, Integrate VA with Teams, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Integrating multiple ServiceNow instances with a single Microsoft Teams tenant

Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.

The Virtual Agent integration with Microsoft Teams creates a one-to-one association between the ServiceNow instance that you are installing from and the Microsoft Teams tenant in which the integration runs. By default, Virtual Agent supports one-select installation that integrates one Microsoft Teams tenant with one ServiceNow instance. By enabling this integration, Virtual Agent allows integrating multiple ServiceNow instances with a single Microsoft Teams tenant. You can integrate multiple ServiceNow instances with a single Microsoft Teams tenant by creating a bot for each of the instances on the Microsoft Teams tenant.

## What to do next

1.  [Plugins for Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/addtional-plugins-msteams.md)
2.  [Create a bot in Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-bot-msteams.md)
3.  [Integrate your self-configured bot with single Microsoft Teams tenant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-install-custom-app.md)
4.  [Auto-generate the manifest file for uploading on Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/generate-manifest-file-msteams.md)
5.  [Upload the manifest package file to publish your bot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/upload-package-file-msteams.md)

-   **[Create a bot in Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-bot-msteams.md)**  
You must create a bot in Microsoft Teams to be able to integrate with the Virtual Agent.
-   **[Integrate your self-configured bot with single Microsoft Teams tenant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-install-custom-app.md)**  
Integrate multiple ServiceNow instances with a single Microsoft Teams tenant by creating multiple bots on the Microsoft Teams tenant. Use your ServiceNow Virtual Agent application, which supports multiple bots on a single Microsoft Teams tenant, to install Conversational Integration with Microsoft Teams application.

**Parent Topic:**[Specialized Virtual Agent integrations for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md)