Virtual Agent reference

---
title: Virtual Agent reference
description: Reference topics provide descriptions about the Assistant Designer interface components and technical details to learn more about scripting methods and the Virtual Agent Interactions table.Asha, please review: new intro topic - I set the collection-type = family on the ditamap. This will make links to child topics appear.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-parent-reference.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Virtual Agent, Conversational Interfaces]
---

# Virtual Agent reference

Reference topics provide descriptions about the Assistant Designer interface components and technical details to learn more about scripting methods and the Virtual Agent Interactions table.

-   **[Components installed with Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-components.md)**  
Several types of components are installed with activation of the Virtual Agent plugin, including tables, user roles, and scheduled jobs.
-   **[Assistant Designer interface reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/vad-reference.md)**  
The Assistant Designer interface lets you create, modify, test, publish, and localize topics, topic blocks, and custom controls.
-   **[Virtual Agent technical reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-advanced-technical-reference.md)**  
Use these topics to learn more about scripting methods, NLU system entities, and the Virtual Agent Interactions table.
-   **[ServiceNow Otto for Virtual Agent reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/now-assist-in-va-reference.md)**  
Virtual Agent topic developers can create topics for use in the ServiceNow Otto® panel channel. The following Assistant Designer controls are currently supported.

**Parent Topic:**[Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-landing-page.md)