AI Connector utility

---
title: AI Connector utility
description: Use this utility to link generative AI to custom skills for added versatility in your Virtual Agent LLM \(large language model\) conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/vad-ai-connector-utility.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Virtual Agent, Designer, AI Connector, utility, LLM, GenAI, Generative AI, Now Assist, Custom skills]
breadcrumb: [Assistant Designer utilities, Assistant Designer interface reference, Reference, Virtual Agent, Conversational Interfaces]
---

# AI Connector utility

Use this utility to link generative AI to custom skills for added versatility in your Virtual Agent LLM \(large language model\) conversations.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

## AI Connector utility properties

Specify the flow action properties for the node that you want to create.

<table id="action-utility-properties-sheet-table"><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Node name

</td><td>

Name of the AI Connector node.

</td></tr><tr><td>

Select custom skill

</td><td>

Open the drop-down menu to search for a custom skill.

</td></tr><tr><td>

Wait for response

</td><td>

Activate this toggle switch to wait for a response from the action before continuing the conversation.

</td></tr><tr><td>

Input and Output mappings

</td><td>

All input and output mappings are based on the custom skill you select. For more information on custom skills, see [AI Skill Kit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skill-kit-landing.md), [Managing custom skills in Assistant Designer Asset library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/managing-custom-skills.md), and [AI agents in Virtual Agent topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/ai-agent-custom-skill.md).

</td></tr><tr><td class="sub-head" colspan="2">

Advanced

</td></tr><tr><td class="sub-head" colspan="2">

Hide this node

</td></tr><tr><td>

Conditionally show this node if

</td><td>

No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

</td></tr></tbody>
</table>## Example AI Connector utility

\[Omitted image "vad-ai-connector-utility-properties.png"\] Alt text: AI Connector utility with no skill selected. The utility functions only after you select a custom skill that includes a query.

\[Omitted image "vad-ai-connector-utility-properties-with-skill.png"\] Alt text: AI Connector utility with Web Search skill selected. All input and output mappings derive from the custom skill.

**Parent Topic:**[Assistant Designer utilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-utilities.md)