Import Knowledge Base articles

---
title: Import Knowledge Base articles
description: Import Knowledge Base articles from Word documents to populate your Core Business Suite knowledge bases with existing content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/core-business-suite/import-kb-cbs.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [import knowledge base, Core Business Suite, knowledge articles, Word documents]
breadcrumb: [Knowledge Base in Core Business Suite, Configure, Core Business Suite]
---

# Import Knowledge Base articles

Import Knowledge Base articles from Word documents to populate your Core Business Suite knowledge bases with existing content.

## Before you begin

Role required: sn\_cbs.admin

## About this task

Import articles from `.doc` or `.docx` files to quickly populate knowledge bases with existing documentation.

## Procedure

1.  Navigate to **Core Business Suite** > **Configure**.

2.  Select **Knowledge** in Core Business Suite module under the Configuration Console.

    You can perform the same steps to import articles under each business unit module.

3.  Select the gear icon \[Omitted image "gear-icon-cbs.png"\] Alt text: gear icon to get to Knowledge Base settings. on the default Knowledge Base at the Core Business Suite level or at a business unit-level.

4.  Go to the **Articles** tab and select **Upload files** to import articles.

    The supported formats to upload are `.doc` and `.docx`.

5.  Select the **Select file** button and select **Convert to article\(s\)** to create a Knowledge Base article from your documents.

    You can create one or many Knowledge Base articles at one time.


## Result

You have imported documents to create Knowledge Base articles in Core Business Suite.

**Parent Topic:**[Knowledge Base in Core Business Suite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/core-business-suite/kb-cbs.md)