Reapply the default configurations

task australia Updated Sep 10, 2026 1 min read reset-default-configurations.md
Raw file servicenow.com

If the default configurations aren’t applied for Core Business Suite or its business units, reapply the default configurations by running a script.

Before you begin

Note: When the default configurations aren’t applied, the following message appears:

Installation succeeded, but some default configurations couldn't be applied. Review and complete the remaining steps in configuration.

Role required: admin

Procedure

  1. Navigate to All > System Definition > Script - Background.

    The run script page opens.

  2. Copy this script and paste it into the script editor.

    JavaScript
    var driverScript = new sn_cbs.CBSDriver();var result = driverScript.onBUTrigger("placeholder");gs.info(JSON.stringify(result, null, 2));
  3. Replace placeholder with the appropriate business unit name.

    Note: Use only the supported business unit names when replacing the text placeholder. Using an incorrect name can cause the script to fail.

    Business unit names are: CBS, WSD, LEGAL, HR, S2P, HEALTH, FCM.

  4. Select Run Script.

    After the script completes, the script-completed page displays the execution logs followed by a success message.

Parent Topic:Configure Core Business Suite

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