Integrate Customer Service Management with Adobe Experience Manager

---
title: Integrate Customer Service Management with Adobe Experience Manager
description: Deliver a pre-integrated web experience for external customers by using ServiceNow components in Adobe Experience Manager \(AEM\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/Integrate-AEM.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Adobe Experience Manager, Integrate, Customer Service Management]
---

# Integrate Customer Service Management with Adobe Experience Manager

Deliver a pre-integrated web experience for external customers by using ServiceNow components in Adobe Experience Manager \(AEM\).

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate Customer Service Management and Knowledge Management capabilities with AEM.

## Procedure

1.  Install the **ServiceNow Components for AEM** package on your AEM instance.

    You can download the package by using the [direct download URL](https://experience.adobe.com/#/downloads/content/software-distribution/en/aem.html?package=/content/software-distribution/en/details.html/content/dam/aem/public/adobe/packages/cq650/featurepack/now-csm-components-release-now-csm-components-2.0.0.zip) or accessing the package at [https://experience.adobe.com/downloads](https://experience.adobe.com/downloads). For more information, see [Experience Cloud Software Distribution](https://docs.adobe.com/content/help/en/experience-cloud/software-distribution/home.html) in the Adobe Help Center.

2.  [Configuring authentication settings for ServiceNow services and components in AEM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/aem-setup-servicenow-authentication.md).

3.  [Configuring integration settings for ServiceNow services and components in AEM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/aem-integration-setup.md).