Access Business Location 360 as a customer service agent

---
title: Access Business Location 360 as a customer service agent
description: Access the business location 360 page in the Customer Service Management \(CSM\) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one place.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/access-business-location-360-as-agents.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Business Location 360, Manage cases, Use, Customer Service Management]
---

# Access Business Location 360 as a customer service agent

Access the business location 360 page in the Customer Service Management \(CSM\) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one place.

## Before you begin

Role required: sn\_customerservice\_agent, svc\_location\_consumer\_agent, sn\_customerservice.svc\_location\_agent, and admin

## About this task

As a customer service agent \(sn\_customerservice\_agent\), you can use the business location details to provide the case resolutions or create cases for a business location.

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace**.

2.  On the **Lists** tab, select **Cases** > **All**.

3.  In the Cases list, select a case record with a business location.

4.  Access the Business Location 360 page by selecting the **Business Location** tab.


**Related topics**  


[Business Location 360 components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ui-components-under-business-location-360.md)

[Access Business Location 360 as a customer service manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/access-business-location-360-as-csm-managers.md)

[Access Business Location 360 as a location service agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/access-bl-360-as-loc-serv-agent.md)