Activate a new onboarding playbook with self-service
task australia Updated Sep 10, 2026 1 min read activate-a-new-onboarding-playbook-with-self-service-in-pad.md
Activate a new onboarding playbook with self-service in Playbooks (PAD) to ensure that the new playbook is visible.
Before you begin
Role required: admin
Procedure
-
Navigate to All > Process Automation Designer.
-
On the Processes tab, select the label Onboarding with Self-Service.
-
From the More actions menu, select Activate.
Verify that the previous PAD process is deactivated.
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---
title: Activate a new onboarding playbook with self-service
description: Activate a new onboarding playbook with self-service in Playbooks \(PAD\) to ensure that the new playbook is visible.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-a-new-onboarding-playbook-with-self-service-in-pad.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up predefined Playbooks for Portals, Playbooks for Portals, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---
# Activate a new onboarding playbook with self-service
Activate a new onboarding playbook with self-service in Playbooks \(PAD\) to ensure that the new playbook is visible.
## Before you begin
Role required: admin
## Procedure
1. Navigate to **All** > **Process Automation Designer**.
2. On the Processes tab, select the label **Onboarding with Self-Service**.
3. From the More actions menu, select **Activate**.
Verify that the previous PAD process is deactivated.
| title | Activate a new onboarding playbook with self-service |
| description | Activate a new onboarding playbook with self-service in Playbooks \(PAD\) to ensure that the new playbook is visible. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/activate-a-new-onboarding-playbook-with-self-service-in-pad.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Set up predefined Playbooks for PortalsPlaybooks for PortalsPlaybooks in Customer Service ManagementAgent toolsOrganize agent workspacesConfigureCustomer Service Management |