Activate the Business Location plugin

---
title: Activate the Business Location plugin
description: Activate the Business Location plugin to manage customer service for business locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-business-location.html
release: australia
topic_type: task
last_updated: "2026-10-04"
reading_time_minutes: 1
breadcrumb: [Activate plugins, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Activate the Business Location plugin

Activate the Business Location plugin to manage customer service for business locations.

## Before you begin

Role required: admin

## About this task

The Business Location plugin \(com.snc.business\_location\) enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, brokers, agencies, and dealerships. Activating the Business Location plugin \(com.snc.business\_location\) automatically activates the Service Organization plugin \(com.snc.service\_organization\). It enables support for internal and external entities in your customer service structure, such as branches, stores, franchises, and dealerships.

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the Business Location plugin \(com.snc.business\_location\).

3.  Select **Activate**.


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