Activate Email Interaction for CSM

---
title: Activate Email Interaction for CSM
description: Activate the Email Interaction for CSM plugin \(sn\_eaai\_csm\) for new or existing CSM customers. This plugin includes demo data and activates related plugins if they aren’t already active.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-email-interaction-customer-service-management.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Email Interaction, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Activate Email Interaction for CSM

Activate the Email Interaction for CSM plugin \(sn\_eaai\_csm\) for new or existing CSM customers. This plugin includes demo data and activates related plugins if they aren’t already active.

## Before you begin

Role required: admin

## About this task

The flows are deployed with Email Interaction for CSM and are enabled by default for new CSM customers. The flows aren’t enabled by default for existing CSM customers. To manually activate the flows, [Activate a flow for Email Interaction for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/activate-flow-email-interaction.md)

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

    The Review Installation Details dialog is displayed.

2.  Find the Email Interaction for CSM using the filter criteria and search bar.

    The app is available in the Store applications section.

3.  Start the installation process by selecting **Install**.

    The Review Installation Details dialog box is displayed.

4.  Review the details of the installation.

5.  Verify that the **Install now** option is selected.

6.  If you want to get the demo data, select the **Load demo data** check box.

7.  Select **Install**.


## Result

The Email Interaction for CSM plugin is successfully installed.