Activating plugins for Service Model Foundation

concept australia Updated Sep 10, 2026 1 min read activate-plugins.md

Raw file servicenow.com

In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and CRM Household Entities (com.snc.household) plugins to enable the Service Model Foundation feature.

Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.

Plugin	Description
Activate the Business Location plugin	Activate this plugin to manage customer service for business organizations (formerly business locations). This plugin enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships.
Activate customer household data model	Activate this plugin to manage customer service for households. This plugin enables you to create households, define the members of a household, and identify relationships between household members.

Related topics

Activate the Business Location plugin

Activate customer household data model

31 lines · 2.5 KB Wrap lines

---
title: Activating plugins for Service Model Foundation
description: In the Customer Service Management \(CSM\) application, you must activate the Business Location \(com.snc.business\_location\) and CRM Household Entities \(com.snc.household\) plugins to enable the Service Model Foundation feature.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-plugins.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Activating plugins for Service Model Foundation

In the Customer Service Management \(CSM\) application, you must activate the Business Location \(com.snc.business\_location\) and CRM Household Entities \(com.snc.household\) plugins to enable the Service Model Foundation feature.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

|Plugin|Description|
|------|-----------|
|[Activate the Business Location plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/activate-business-location.md)|Activate this plugin to manage customer service for business organizations \(formerly business locations\). This plugin enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships.|
|[Activate customer household data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/activate-customer-service-household.md)|Activate this plugin to manage customer service for households. This plugin enables you to create households, define the members of a household, and identify relationships between household members.|

**Related topics**  


[Activate the Business Location plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/activate-business-location.md)

[Activate customer household data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/activate-customer-service-household.md)