Activate a playbook page or page variant

task australia Updated Sep 10, 2026 1 min read activate-process-based-page.md

Activate a playbook page or page variant and set the page order. The system uses the active page with the lowest order number to display records in CRM Workspace.

Before you begin

Role required: ui_builder_admin, admin

Some playbook pages and page variants are not active by default. You need to activate the pages and set the page order before using the pages in CRM Workspace.

Procedure

Navigate to All > Now Experience Framework > UI Builder.
In the Experiences list, select CRM Workspace.
Find one of the following pages by scrolling through the Pages and variants list to the Record section:
- Case playbook: horizontal stages
- Case playbook: vertical stages
- Complaint case process page
- Onboarding case process page
- Product Support process page Note: These pages may be marked as Inactive.
Display the page settings by selecting Settings for the desired page or page variant.
Activate the page by selecting the Active check box.
In the Order field, set the order number for the page.

Each page has an order number. The page with the lowest order number is the default page. When the system displays a record in CRM Workspace, it uses this default page to display the record information. For more information, see Set record page order.
In the Variant conditions field, specify the table value.

Add the table values for the case types where you want to see this page variant.
Select Save.

Related topics

Create a page from a template

Edit a page

Create a page variant

Edit page variant settings

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---
title: Activate a playbook page or page variant
description: Activate a playbook page or page variant and set the page order. The system uses the active page with the lowest order number to display records in CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-process-based-page.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Playbook pages, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Activate a playbook page or page variant

Activate a playbook page or page variant and set the page order. The system uses the active page with the lowest order number to display records in CRM Workspace.

## Before you begin

Role required: ui\_builder\_admin, admin

Some playbook pages and page variants are not active by default. You need to activate the pages and set the page order before using the pages in CRM Workspace.

## Procedure

1. Navigate to **All** &gt; **Now Experience Framework** &gt; **UI Builder**.

2. In the Experiences list, select CRM Workspace.

3. Find one of the following pages by scrolling through the Pages and variants list to the Record section:

- Case playbook: horizontal stages
- Case playbook: vertical stages
- Complaint case process page
- Onboarding case process page
- Product Support process page
**Note:** These pages may be marked as **Inactive**.

4. Display the page settings by selecting **Settings** for the desired page or page variant.

5. Activate the page by selecting the **Active** check box.

6. In the **Order** field, set the order number for the page.

Each page has an order number. The page with the lowest order number is the default page. When the system displays a record in CRM Workspace, it uses this default page to display the record information. For more information, see [Set record page order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-ws-set-record-page-order.md).

7. In the **Variant conditions** field, specify the table value.

Add the table values for the case types where you want to see this page variant.

8. Select **Save**.

**Related topics**

[Create a page from a template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/reuse-page-definitions.md)

[Edit a page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/edit-page.md)

[Create a page variant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/create-variant.md)

[Edit page variant settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/edit-variant-settings.md)