Activate Customer Service Management with Service Portfolio Management

---
title: Activate Customer Service Management with Service Portfolio Management
description: Activate the CSM with Service Portfolio Management \(SPM\) plugin to use the integration with Service Portfolio Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-spm-integration.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Service Portfolio Management, Integrate, Customer Service Management]
---

# Activate Customer Service Management with Service Portfolio Management

Activate the CSM with Service Portfolio Management \(SPM\) plugin to use the integration with Service Portfolio Management.

## Before you begin

Consider using guided setup to complete the Service Portfolio Management configuration. For more information, see [Integrate with Service Portfolio Management using Guided Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/spm-csm-integration.md).

**Note:** Check your entitlements to determine whether you have access to the integration with Service Portfolio Management and the CSM with Service Portfolio Management \(SPM\) plugin \(sn\_csm\_spm\).

Role required: admin

## Procedure

1.  Navigate to **System Definition** > **Plugins**.

2.  Search for the sn\_csm\_spm plugin.

3.  Select **Activate**.