Activate the draft state for the onboarding case type

task australia Updated Sep 10, 2026 1 min read activate-the-draft-state-in-the-onboarding-case-type-state.md

Activate a draft state for the onboarding case type so that the case remains in the draft state during the intake stage until the case is submitted.

Before you begin

Role required: admin

Procedure

Navigate to All > sys_choice.list.
Select the record with Table name - sn_onboarding_case with the Element field value as state, and the Label field name as Draft.
Select Edit.
Clear the Inactive check box.
Select Update.
Navigate to System Definition > Scheduled Job and search for sys_id - ba5ba3d8944e7110f87759453e4c7084 or Name - Update My Lists URL for draft cases.
Select Execute Now.

This action excludes the Draft cases from the list filter on the My List tab during the initial page load.
If you’re using a custom case type table and you do not see the relevant state upon filtering, you might have to assign requisite ACLs for the state field and its associated values.

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---
title: Activate the draft state for the onboarding case type
description: Activate a draft state for the onboarding case type so that the case remains in the draft state during the intake stage until the case is submitted.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-the-draft-state-in-the-onboarding-case-type-state.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up predefined Playbooks for Portals, Playbooks for Portals, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Activate the draft state for the onboarding case type

Activate a draft state for the onboarding case type so that the case remains in the draft state during the intake stage until the case is submitted.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **sys\_choice.list**.

2. Select the record with **Table name** - **sn\_onboarding\_case** with the **Element** field value as **state**, and the **Label** field name as **Draft**.

3. Select **Edit**.

4. Clear the **Inactive** check box.

5. Select **Update**.

6. Navigate to **System Definition** &gt; **Scheduled Job** and search for **sys\_id** - **ba5ba3d8944e7110f87759453e4c7084** or **Name** - **Update My Lists URL for draft cases**.

7. Select **Execute Now**.

This action excludes the Draft cases from the list filter on the **My List** tab during the initial page load.

8. If you’re using a custom case type table and you do not see the relevant state upon filtering, you might have to assign requisite ACLs for the state field and its associated values.