Add staff members to a business organization

concept australia Updated Sep 10, 2026 1 min read add-staff-members-biz-loc.md

Add users as staff members to a business organization (formerly business location) so that they can support accounts, contacts, consumers, and households.

Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.

Task	Description
Add staff members to an internal organization	Add internal users with the snc_internal role as staff members to an internal organization.
Add staff members to an external organization	Add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external organization.

Add staff members to an external organization

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---
title: Add staff members to a business organization
description: Add users as staff members to a business organization \(formerly business location\) so that they can support accounts, contacts, consumers, and households.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/add-staff-members-biz-loc.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Add staff members to a business organization

Add users as staff members to a business organization \(formerly business location\) so that they can support accounts, contacts, consumers, and households.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

|Task|Description|
|----|-----------|
|[Add staff members to an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-user-internal-bus-location.md)|Add internal users with the snc\_internal role as staff members to an internal organization.|
|[Add staff members to an external organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-user-external-bus-location.md)|Add both internal users with the snc\_internal role and external users with the snc\_external role as staff members to an external organization.|

**Related topics**  


[Add staff members to an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-user-internal-bus-location.md)

[Add staff members to an external organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-user-external-bus-location.md)