Add staff members to an external organization

Add users as staff members to an external organization (formerly external business location) to support accounts, contacts, consumers, and households.

Before you begin

Role required: admin, sn_customerservice_manager, sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and sn_bus_loc.location_relationship_manager

About this task

You can add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external organization.

Administrators and customer service managers can add staff members to any business organization (formerly business location).
Location managers can add staff members to the business organizations that they have access to.

Note: Adding new external staff members to the external organizations must be done using the external organization staff (formerly service organization external staff) module.

Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.

Procedure

Navigate to All > Customer Service > Business Organizations > External Organizations.
Select the desired external organizations (formerly external business locations) record.
Select the Register Member related link to open the Register Member at External Organization (formerly Register Member at External Business Location) record.

You can use the record to register new location staff or move existing staff between locations managed by the Location manager, and assign responsibilities to staff accordingly.
On the form, fill in the fields.

Field	Description
External Business Organization	The automatically generated external organizations.
Register Staff	Field used to register new location staff or move existing staff from external organization hierarchy between locations.- New Staff: Create a user in External Organization Staff (sn_csm_service_organization_external_staff) table with (snc_external) role. Existing Staff: List of staff members already working under the service organization hierarchy.
First Name	First name of the staff member.
Last Name	Family name of the staff member.
User ID	User ID of the staff member.
Email	Email address of the staff member.
Member	Field used to select an external staff member from the list of external organization staff record.Note: This field appears only when Existing Staff is selected from the Register staff field.
Member Type	Field used to assign responsibility for the selected business organization (formerly business location).- None: Creates a member record. Listed Member: Creates a member record. With the member record, a responsibility record is created with the type as Listed Member and the responsibility is empty. Location Contributor: Creates a member record and along with the member record, a responsibility record is created with the type as Location Contributor and the responsibility as Location Contributor. Note: Assigning responsibility is applicable to both existing and new staff members.

5. Select **Submit**.

A new external staff member record is created for the selected external organization. The admin must assign responsibilities to the staff members. However, if you have selected **None** as a member type, then you must not create a responsibility record.

title	Add staff members to an external organization
description	Add users as staff members to an external organization \(formerly external business location\) to support accounts, contacts, consumers, and households.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/customer-service-management/add-user-external-bus-location.html
release	australia
topic_type	task
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Add staff members to a business organizationConfigure Service Model FoundationData modelsSet up your environmentConfigureCustomer Service Management