Address sharing through account hierarchy

task australia Updated Sep 10, 2026 1 min read address-sharing-account-hierarchy.md

Raw file servicenow.com

You can reuse the same address between multiple accounts within the account hierarchy.

Before you begin

Role required: One of the following roles:

admin
sn_customerservice_manager
sn_crm_account_data_manager
sn_crm_account_relationship_data_manager
sn_crm_foundation_data_manager
sn_crm_foundation_admin

Procedure

Navigate to All > Customer Service > Accounts.
Select an account and navigate to Related List> Account Addresses.
Select New.
See all the locations associated with the selected account in the account hierarchy by selecting the search icon next to the Location field.

Note: The Account field is already populated with the name of the account.
In the Locations pop up, select the location that you want to reuse.

[Omitted image "account_hierarchy.png"] Alt text: Locations dialog box displaying the addresses associated with the selected account in the account hierarchy.
Select Submit.

Share an address through non-related accounts

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---
title: Address sharing through account hierarchy
description: You can reuse the same address between multiple accounts within the account hierarchy.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/address-sharing-account-hierarchy.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reusing addresses between multiple accounts, Enhanced address data model for accounts, Configure accounts and contacts, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Address sharing through account hierarchy

You can reuse the same address between multiple accounts within the account hierarchy.

## Before you begin

Role required: One of the following roles:

- admin
- sn\_customerservice\_manager
- sn\_crm\_account\_data\_manager
- sn\_crm\_account\_relationship\_data\_manager
- sn\_crm\_foundation\_data\_manager
- sn\_crm\_foundation\_admin

## Procedure

1. Navigate to **All** &gt; **Customer Service** &gt; **Accounts**.

2. Select an account and navigate to **Related List**&gt; **Account Addresses**.

3. Select **New**.

4. See all the locations associated with the selected account in the account hierarchy by selecting the search icon next to the **Location** field.

**Note:** The **Account** field is already populated with the name of the account.

5. In the Locations pop up, select the location that you want to reuse.

\[Omitted image "account\_hierarchy.png"\] Alt text: Locations dialog box displaying the addresses associated with the selected account in the account hierarchy.

6. Select **Submit**.

**Related topics**

[Reusing addresses between multiple accounts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/reuse-account-addresses.md)

[Share an address through non-related accounts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/address-sharing-non-related-accounts.md)