Approve a change request, or registration request

task australia Updated Sep 10, 2026 1 min read approve-request-from-cust-portal.md

Users with the snc_external role can view and approve registration requests and change requests from the Customer Service Portal.

Before you begin

Role required: snc_external

About this task

A registration request or a change request may require approval from another employee within the same organization. For details on registration request, see Customer contact self-registration.

Procedure

In the Customer Service Portal header, select Notification > View all notifications.
Select a record in the Approvals section of the Notifications page.

The system displays a read-only view of the record approval form. For requests that include one or more items, these items appear in a collapsible list at the bottom of the Request form.
Select a requested item at the bottom of the Request form to view the details in a pop-up window.
Select Approve.

The system makes the following updates:
- The record status is set to Approved.
- The record status is displayed after the record number in the Related Records widget on the Case form.
- The record status is added to the Case form.
  - If the record is approved by the customer administrator or if the customer self-approves the request, the change in status is added to the Additional comments field.
  - For other approvers, the change in status is added to the Work notes field.
- The approval record is updated in the Approval table.

51 lines · 2.4 KB Wrap lines

---
title: Approve a change request, or registration request
description: Users with the snc\_external role can view and approve registration requests and change requests from the Customer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/approve-request-from-cust-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Approve a change request, or registration request

Users with the snc\_external role can view and approve registration requests and change requests from the Customer Service Portal.

## Before you begin

Role required: snc\_external

## About this task

A registration request or a change request may require approval from another employee within the same organization. For details on registration request, see [Customer contact self-registration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_PortalSelfRegistration.md).

## Procedure

1. In the Customer Service Portal header, select **Notification** &gt; **View all notifications**.

2. Select a record in the Approvals section of the Notifications page.

The system displays a read-only view of the record approval form. For requests that include one or more items, these items appear in a collapsible list at the bottom of the Request form.

3. Select a requested item at the bottom of the Request form to view the details in a pop-up window.

4. Select **Approve**.

The system makes the following updates:

- The record status is set to **Approved**.
- The record status is displayed after the record number in the Related Records widget on the Case form.
- The record status is added to the Case form.
- If the record is approved by the customer administrator or if the customer self-approves the request, the change in status is added to the **Additional comments** field.
- For other approvers, the change in status is added to the **Work notes** field.
- The approval record is updated in the Approval table.

**Related topics**

[View the status of a request, change request, or registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-request-status-cust-portal.md)