Associate wrap-up codes with email interactions

---
title: Associate wrap-up codes with email interactions
description: Associate wrap-up codes with the email interaction wrap-up configuration so that agents can select them when closing an interaction.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/associate-wrap-up-codes-email-interactions.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure wrap-up codes for email interactions, Email Interaction, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Associate wrap-up codes with email interactions

Associate wrap-up codes with the email interaction wrap-up configuration so that agents can select them when closing an interaction.

## Before you begin

A wrap-up code must be created. See [Configure wrap-up codes for email interactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-wrap-up-codes-email-interactions-eaai.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **Interaction** > **Wrap-up configuration**.

2.  Select **Wrap Up for Email Interactions**.

3.  **Note:** If a message appears about the application scope, select **here** to be able to edit the record.

4.  Select **Codes**.

5.  From the Available list, select the wrap-up code.

6.  Select the arrow \(>\) icon to move it to the Selected list.

7.  Select **Save**.


## Result

The configured wrap-up codes are available to agents when closing email interactions.