Activate an alert rule to automatically create a proactive case from an alert

---
title: Activate an alert rule to automatically create a proactive case from an alert
description: Configure an alert rule to automatically create a proactive case when an incident is created from an alert that has one or more affected install base items.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/automate-case-creation-alert.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Proactive Customer Service, Extend capabilities, Configure, Customer Service Management]
---

# Activate an alert rule to automatically create a proactive case from an alert

Configure an alert rule to automatically create a proactive case when an incident is created from an alert that has one or more affected install base items.

## Before you begin

Role required: evt\_mgmt\_admin

## About this task

**Note:** This task is only applicable if you are using the integration with Event Management.

## Procedure

1.  Navigate to **All** > **Event Management** > **Rules** > **Alert Management**.

2.  Click **Create Proactive Case**.

3.  Select the **Active** check box.

4.  Click **Update**.

    When an incident is created from an alert that contains affected install base items, a case is automatically created. The case number is added to the **Case** field on the Alert form.