Create a product model

---
title: Create a product model
description: Create a record for a type of product that your company sells and supports.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/c\_CreateAProductModel.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product models, Configure product data, Product data, Set up your environment, Configure, Customer Service Management]
---

# Create a product model

Create a record for a type of product that your company sells and supports.

## Before you begin

Role required: model\_manager

Confirm that the Model Management plugin \(com.snc.model\) is installed.

## About this task

A product model is a specific version or configuration of a product. Build hierarchical product models that represent the set of products that your organization offers to its customers and define relationships between different product models. Define whether a product is tracked as an asset, a CI, or both. Additionally, identify or create the CI and asset classes to capture configuration information for product models.

Product models provide customer service agents and customers with a common understanding of the products being used by a particular customer. Customers can view the products purchased on the Customer Service Portal and can open cases for any issues they are facing.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Products** > **Product Models**.

2.  Select **New**.

3.  Select the type of product model to create:

    -   **Application Model**
    -   **Consumable Model**
    -   **Contract Model**
    -   **Facility**
    -   **Hardware**
    -   **Service**
    -   **Software**
4.  Fill in the fields for the selected product model as appropriate.

    See [Model form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ModelFormFields.md) for field descriptions.

5.  Select **Submit**.

    **Note:** In the **Sold Product** related list, you can see all the accounts and consumers that the product model has been sold to.